Right of withdrawal

As a consumer, you have a 14-day right of withdrawal when you shop with us.

The withdrawal period expires 14 days after the day you received your goods. If you have ordered several different items in one order but they are delivered separately, the period runs from the day you receive the last item. If the order consists of several lots or parts, the withdrawal period expires 14 days after the day you receive the last lot or part.

This means that you have 14 days from receipt to notify us that you wish to withdraw from your purchase. You can send an email to maxibag@maxibag.dk or use the standard withdrawal form, which you will find at the bottom of the terms and conditions.
You cannot withdraw from the purchase by refusing to accept the goods without notifying us at the same time.
Withdrawal from part of the purchase
If you have bought several items from us, you can return one or more items, even if they were bought in one order.

Returns

Once you have notified us that you wish to withdraw from your purchase, you have 14 days to send the goods back to us.

You must pay for the return yourself, and you are liable if any damage occurs during transport.

Most of our goods cannot be returned by normal post. The cost of returning these goods depends on the weight and volume of the item. You are always welcome to contact us to find out the price for your particular item.

The cost of returning these goods is expected to be at most: DKK 895 per bulk bag.

Condition of the goods when you return them

If the goods have lost value because you have used them in a way other than necessary to establish their nature, characteristics and functioning, you can only get part of the purchase price back. The amount you can get back depends on the commercial value of the goods, and in some cases this may mean that you can only get the shipping costs back.

Refund of the purchase price

If you withdraw from your purchase, you will get your money back. If the goods have lost value, we will deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (this does not apply to additional delivery costs in cases where you have chosen a form of delivery other than the cheapest form of standard delivery that we offer), no later than 14 days from the day we received your notice that you wish to withdraw from the agreement.

We will refund the money using the same means of payment that you used for the purchase, unless otherwise agreed.

We may withhold the refund until we have received the goods, unless you send us documentation that you have returned them.

The goods should be sent to:

Dan Stone Aps
Rolighedsvej 7
8881 Thorsø

Remember to enclose a copy of the order confirmation. We only accept parcels that are sent directly to the address.