Terms and conditions

Terms of trade on Maxibag.dk

The purpose of these terms and conditions is to inform you of your rights when you shop on maxibag.dk. We always offer personal service and, together with our customers, always find a good solution through positive dialogue. With us, there are always people behind the entire purchase process, and you will always be at the centre.

General information:

Legal name of the company: Dan Stone ApS
Name of the webshop: www.maxibag.dk
CVR no. (company registration no.) 30689011
Address: Rolighedsvej 3 & 7, 8881 Thorsø, Denmark
Email address: maxibag@maxibag.dk
Telephone number: +45 86 96 61 11

1. When you place an order

When you have placed an order via our website, our system will automatically send you an email showing which products you have ordered.

All orders are concluded in Danish.

Please note that the automatic reply (by email) is an order confirmation.

An order confirmation/invoice is also sent to you together with the goods you have ordered. We then always send a personal order confirmation with your direct personal contact person for your purchase. We always make sure that our customers experience close and personal contact throughout the purchase process.

2. Cancellation of orders

Orders that have not yet been processed by Dan Stone ApS can be cancelled by contacting us
by telephone on +45 86966111 or at maxibag@maxibag.dk.

If the goods have been dispatched by Dan Stone ApS or delivered to you, you can of course also withdraw from your purchase using the contact details above, and you then have 14 days to return the goods. Returns are at the buyer's expense and risk.

3. Prices

All prices stated are in Danish kroner (DKK) and include 25% VAT. The prices stated only apply to orders for delivery in Denmark.

4. Payment

Payment for ordered goods can be made online using (Dankort, Visa Dankort, Visa, Visa Electron, Mastercard, JCB, American Express & MobilePay). No fee is charged for payment on maxibag.dk. The amount is not charged to your card until the goods are dispatched from maxibag.dk. A larger amount than the one you approved at the time of purchase can never be charged.

Reservation of the amount

If you pay with an international payment card, the amount is reserved immediately.

The money is reserved on your card or account until:
1) We charge the amount when we dispatch the goods, or 2) the money is released according to the agreement with your card issuer.
(List the international card issuers that can be used with you, together with the expiry periods for reservations for each card issuer.)
You can read more about the rules for your specific card with your card issuer.

5. Shipping and delivery

Dan Stone ApS aims to dispatch the goods you have ordered within 1 working day of receiving your order. Ordered products are always sent together. Delivery always takes place within 5 working days. If Dan Stone ApS is unable to dispatch the goods to you within the stated period, we will inform you by email.

With express delivery, the goods are delivered no later than the promised delivery date. Note: Cannot be guaranteed for the delivery method "Crane - over hedge".

With the delivery method "crane - over hedge", the delivery time is normally 1-5 working days, but can be up to 8 working days (Note: only Zealand can have an 8-day delivery time with the delivery method "Crane - over hedge").

Shipping is included in the prices stated in the webshop.

Dan Stone ApS is responsible for the goods until you have received them.

When delivering by haulier, we are happy to deliver into driveways or other paved areas, provided the customer has expressly requested this. If delivery over paving and tiles is requested, we disclaim all liability for broken or depressed paving, unless otherwise provided by mandatory rules of Danish law.

If damage to asphalt occurs during delivery in an area where there is no sign showing a maximum vehicle weight, neither Dan Stone ApS nor the haulier can be held liable for this damage, unless otherwise provided by mandatory rules of Danish law.
Dan Stone ApS only delivers in Denmark (with a fixed bridge connection)

6. Right of withdrawal

As a consumer, you have a 14-day right of withdrawal when you shop with us.

The withdrawal period expires 14 days after the day you received your goods. If you have ordered several different items in one order but they are delivered separately, the period runs from the day you receive the last item. If the order consists of several lots or parts, the withdrawal period expires 14 days after the day you receive the last lot or part.

This means that you have 14 days from receipt to notify us that you wish to withdraw from your purchase. You can send an email to maxibag@maxibag.dk or use the standard withdrawal form, which you will find at the bottom of the terms and conditions.
You cannot withdraw from the purchase by refusing to accept the goods without notifying us at the same time.
Withdrawal from part of the purchase
If you have bought several items from us, you can return one or more items, even if they were bought in one order.

Returns

Once you have notified us that you wish to withdraw from your purchase, you have 14 days to send the goods back to us.

You must pay for the return yourself, and you are liable if any damage occurs during transport.

Most of our goods cannot be returned by normal post. The cost of returning these goods depends on the weight and volume of the item. You are always welcome to contact us to find out the price for your particular item.

The cost of returning these goods is expected to be at most: DKK 895 per bulk bag.

Condition of the goods when you return them

If the goods have lost value because you have used them in a way other than necessary to establish their nature, characteristics and functioning, you can only get part of the purchase price back. The amount you can get back depends on the commercial value of the goods, and in some cases this may mean that you can only get the shipping costs back.

Refund of the purchase price

If you withdraw from your purchase, you will get your money back. If the goods have lost value, we will deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (this does not apply to additional delivery costs in cases where you have chosen a form of delivery other than the cheapest form of standard delivery that we offer), no later than 14 days from the day we received your notice that you wish to withdraw from the agreement.

We will refund the money using the same means of payment that you used for the purchase, unless otherwise agreed.

We may withhold the refund until we have received the goods, unless you send us documentation that you have returned them.

The goods should be sent to:

Dan Stone Aps
Rolighedsvej 7
8881 Thorsø

Remember to enclose a copy of the order confirmation. We only accept parcels that are sent directly to the address.

7. Right to complain (warranty)

When you shop with us as a consumer, the rules of the Danish Sale of Goods Act apply.
This means that you have a 24-month right to complain about defects.

If your complaint is justified, you can either have the item repaired or replaced, get your money back or receive a price reduction, depending on the specific situation.

You must complain within a "reasonable time" after discovering the defect. If you complain within two months of discovering the defect, the complaint will always be in time.

If the complaint is justified, we will refund your (reasonable) shipping costs. The goods must always be returned in suitable packaging. Also remember to get a receipt for the shipment so that we can refund your shipping costs.

The goods should be sent to:

Dan Stone Aps
Rolighedsvej 7
8881 Thorsø

We only accept parcels that are sent directly to the address.
When you return the goods, please enclose a detailed description of the problem and, if possible, send us a photo of the defect.

8. Privacy policy

We need the following information when you shop with us:

Name, address, telephone number and email address.

We register and pass on the personal data necessary to deliver the goods to you.

The personal data is registered with Dan Stone ApS and stored for five years, after which the data is deleted.

We also work with a number of other companies that store and process data. These companies process data exclusively on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that can give your data adequate protection.

The data controller for maxibag.dk is Dan Stone ApS.

You have the right to be informed of the data we process about you.
If you believe that the data is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you ask us to. This may be the case, for example, if your data is no longer necessary for the purpose for which we needed it. You can also contact us if you believe that your personal data is being processed in breach of the law. You can write to us at: maxibag@maxibag.dk.

9. Cookies

Maxibag.dk uses cookies to optimise the website and its functionality, making your visit as easy as possible.

You can delete cookies from your computer at any time; how to do so depends on your browser.

10. Complaints

If, as a consumer, you wish to complain about your purchase, you must contact us by email at maxibag@maxibag.dk. If we are unable to find a solution, you can submit a complaint to:

The Centre for Complaint Resolution via the complaints portal of the Danish Board of Appeals (Nævnenes Hus).

Nævnenes Hus
Toldboden 2
8800 Viborg
www.naevneneshus.dk

To be able to complain, the goods or service you wish to complain about must have cost at least DKK 1,110 and at most DKK 100,000. There is a fee for having the complaint processed.
If you live in an EU country other than Denmark, you can complain to the European Commission's online complaints portal here - http://ec.europa.eu/odr

These terms and conditions were last updated on 27.01.2025.

Standard withdrawal form
(This form is only to be completed and returned if the right of withdrawal is exercised)

To:
Dan Stone Aps
Rolighedsvej 7
8881 Thorsø
E-mail: maxibag@maxibag.dk

I hereby give notice that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:
________________________________________________________
Ordered on: ______________________________________________
Received on: _____________________________________________
Consumer's name: _________________________________________
Consumer's address: ______________________________________
Consumer's signature: ____________________________________
Date: ___________________________________________________